Desktop Support

Systiplex offers the kind of desktop support usually found only in large companies with dedicated IT Staff. We will:

• Install, set up and configure new machines
• Answer end-user questions
• Train new users
• Troubleshoot system and hardware problems
• Clear viruses and worms
• Provide Remote Desktop user help

Remote Desktop (RD)

Remote Desktop is a technology that allows our technicians (when authorized) to see a user's screen and remotely access their keyboard. Using RD, we can provide a high level of support right from our offices or any other mobile location.

RD is especially helpful when it is difficult for a user to describe a problem in technical terms, or in sufficient detail. Often, calls that might take twenty minutes or more of back-and-forth over the phone are resolved almost immediately using RD.

Systiplex offers this service free to our regular clients.